Refund policy

Right of withdrawal and returns: Any customer may exercise their right of withdrawal or request the return of a purchased item, provided this right is exercised within 14 calendar days of receipt of the purchased item(s), with no need to give any reason or justification.

Return requests or the exercise of the right of withdrawal must be made by email to [email protected], or by post to the following address: Calle Víctor de la Serna 42, bajo esquina, 28016 Madrid, Spain. If the return is accepted, we will send you a return shipping label together with instructions on how and where to send the package.

Please note that, unless we indicate otherwise in advance, returns must be sent to the following address: Calle Víctor de la Serna 42, bajo esquina, 28016 Madrid, Spain.

No returns will be accepted once the 14-calendar-day period established for exercising the right of withdrawal has expired.

Products must be returned in the condition in which they were received, unused, with their labels and original packaging, and you must also have the receipt or proof of purchase.

For any questions about exchanges and returns, you can consult this refund policy or contact us at [email protected].

Returns of defective products.

If upon receiving the product the customer finds that it is not in good condition or that it arrived damaged for reasons not attributable to the customer, they must notify Diago Home S.L., through the means indicated above, within 14 calendar days of receipt. Diago Home S.L. will process the return at no cost, and the customer may choose between a replacement of the item or a refund of the amount paid.

If a product is returned because it is defective or arrived in poor condition, this shall not be considered an exercise of the right of withdrawal, and Diago Home S.L. will therefore bear the cost of returning the product.

Exceptions to the right of withdrawal:

In accordance with Article 103 of Spanish Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users, the right of withdrawal does not apply — and returns are therefore not possible — for goods made to the consumer's specifications or clearly personalised.

Likewise, products purchased on sale or as gift cards cannot be returned, nor can perishable products such as food, flowers or plants, or personal care items.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, where possible, and, once the return is accepted, make a separate purchase of the new item.

Refunds

Once the right of withdrawal has been exercised in due form and time, we will notify you as soon as we have received and inspected your return, confirming whether or not the refund has been approved. The refund will be made within 14 calendar days of Diago Home S.L. receiving the returned product, or of the customer providing proof of return of the product(s), whichever occurs first. Please remember that your bank or card issuer may take some time to process the refund.

The refund will be made using the same payment method used by the customer for the original transaction.

If more than 15 working days have passed since we confirmed receipt of the product and approval of your return, please contact us at [email protected].

This is a courtesy translation. In the event of any discrepancy, the Spanish version shall prevail.